Frequently Asked Questions
If you don't find the answer you're looking for or have additional questions, please don't hesitate to reach out to our knowledgeable support team at firstname.lastname@example.org We're here to assist you on your journey and guide you every step of the way.
What DVD do you recommend for beginners?
We recommend our Dynamic Flow DVD for beginners, as it features breakdowns of the core Buti movements.
What type of Collagen do you use?
We use a grass feed Bovine Collagen.
Can I use Golden Ratio while pregnant?
Yes. While we always recommend consulting your doctor before starting a new regimen, many customers have loved Golden Ratio throughout their pregnancy and beyond (including Bizzie Gold).
Is Golden Ratio Vegan?
No. The Golden Ratio is 100% Grain Free, Gluten Free, and Dairy Free, but it is not Vegan.
Is Golden Ratio made in a Nut Free and Wheat Free Facility?
“Golden Ratio is processed in a facility that also processes milk, soy, nuts, and wheat.” While we do segregate ingredients and clean machines thoroughly after each run, we still advise customers that there may be unintentional cross-contact between major allergen-containing and allergen-free products. That said, Elite Manufacturing & Packaging does implement an allergen control plan and comply with FDA Good Manufacturing Practices in an effort to eliminate cross-contact.
How long is each day of training?
Typically, Buti Yoga, Hot Buti, Hot Core, and Buti Sculpt certifications go from about 9:00am-8: 00 pm. 200 HR RYT certification run from 8:00am-8: 00 pm each day of training.
Will there be a lunch break during training?
Yes, lunch breaks vary from 1-1.5 hours.
What is required to pass a Buti Yoga certification?
You will be required to prepare a 15- 20 min demo on the weekend of training. Master Trainer will look for correct form, all elements of the core curriculum, and instructor presence.
What if I don’t pass?
If you do not pass your demo on the day of training. You will be asked to send in a video demo as an alternative.
Does 2 years of Yoga experience mean that I have to be a Yoga instructor before enrolling in a certification?
No, you do not need to be previously certified in order to take a Buti Yoga certification. For the best advice please call customer service.
I just purchased my certification and then a promotion was launched, can I use the discount?
No, we do not issue retroactive discounts. Keep an eye out for future discounts!
Is my deposit/ payment refundable?
All payments are refundable up to 60-days before the start of your certification weekend. Within the 60-day timeframe if you cannot attend the certification, you can apply your deposit or full payment to any future training. Certifications subject to location changes. In order to receive your digital training manual, you will be required to sign our license agreement, sent to you prior to certification day to be signed electronically.
If I make a deposit and pay my balance 30 days before a training do I qualify for the early bird rate?
No. In order to qualify for our Early Bird rate payment must be paid in full in one lump sum.
How do I make my final payment?
Typically, customer service will email you an invoice 3 days before the training. If you’d like to pay before then please emailClientCare@ButiYoga.com.
When will my order ship? How can I track my order?
Orders are processed Monday - Friday, excluding federal holidays. Check your confirmation email for your tracking number. If you did not receive a confirmation email, you can email ClientCare@ButiYoga.com for your tracking number.
Can I change or cancel an order I just placed?
We're not able to change or cancel orders after they are placed, they process too quickly.
Are you getting this back in stock?
We may be! The best way to find out is to enter your email address in the box at the bottom of this screen and subscribe to our newsletter to receive updates on products, access to exclusive deals, and more.
I got my order and something's wrong, what do I do?
If you are not 100% satisfied, we will need to be notified within 5 days of receipt of your order. If the item is defective, damaged, or incorrect you will need to provide a photo when you contact customer service. Email us at ClientCare@ButiYoga.com. NKD Activewear is not responsible for lost or stolen packages.
How can I return or exchange an item?
NKD Activewear garments are non-returnable but are exchangeable. Exchanges are not guaranteed. Reach customer service to receive an RMA# - Shipping and handling fees apply.
I got my package, but there's a fee. What's the deal?
Customs fees are set by your country. You are responsible for the additional fees.
If you didn't find the answer you were looking for here, please reach out to ClientCare@ButiYoga.com.
Online streaming and digital downloads are now available on Buti TV. Checkout the FAQ page on Buti TV for commonly asked questions such as how to cancel your subscription, how to update your payment information, or how to change your password. If you need additional assistance with your online streaming account, email email@example.com.