Return Policy

RETURN/EXCHANGE POLICY

  • No refunds or returns offered
  • All exchanges must be pre-authorized by a Buti Yoga customer service representative with an RMA number (see instructions below)
  • Exchanges are ONLY offered on unworn, unused, and unwashed products.
  • Soiled, worn, damaged or laundered items (including items with deodorant stains, Febreeze or dryer freshened items) MAY NOT be returned and WILL NOT be accepted.
  • All Shipping & Handling fees are non-refundable, unless an item is damaged or defective.
  • Customer is responsible for all return shipping charges and assumes risk of loss.
  • Items purchased online direct from butiyoga.com must be returned by mail only and cannot be returned to a Buti certified retailer.
  • Buti Yoga reserves the right to refuse any change not meeting any or all of these requirements.

RMA EXCHANGES 

  • RMA for exchange or merchandise credit must be requested within 7 days of the delivery date.
  • Customers will be notified via email when the exchange has been processed and the updated items have shipped.
  • Customer is responsible for all return shipping charges.

RMA INSTRUCTIONS

  • Obtain an RMA number.
    • Call us toll-free 
      480.361.4633 or email: clientcare@butiyoga.com
    • All exchanges must be pre-authorized by a Buti Yoga customer service representative.
    • RMA expires within 7 days of issuance. Merchandise must be postmarked within 7 days of RMA to receive credit.
  • Send the merchandise to Buti Yoga.
    • Once RMA has been issued, choose a carrier and send product(s) to us:
      Buti Yoga
      ATTN: Returns
      16050 N 76th Street, #102
      Scottsdale, AZ 85260
    • We recommend using a courier who provides package tracking and basic insurance coverage.
    • RMA number must be clearly labeled on the outside of the return package.
    • All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
    • Retain the return tracking number for your records. Buti Yoga will not be held liable for lost inbound packages.
  • Your RMA is Received by Buti Yoga and Approved.
    • It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
    • Any merchandise returned without an RMA number WILL NOT be processed.
    • Refused and Return to Sender packages are not eligible for a refund without first calling and obtaining an RMA number.
  • RMA Resolution
    • If you requested an Exchange, a new order will be generated once your RMA is approved. You will receive an email confirming the new order has shipped along with your tracking information. See RMA Exchange Information above.
    • The overall turnaround time for a return is about 5-8 business days from the time we receive your shipment.